Terms of Service

1. No guarantee

• Enrolment in a Preparation Offering does not guarantee you receiving the score that you require to successfully complete the IELTS test. 

2. Pre-requisites

• The Preparation Offering is offered online, through the internet. You must have access to a stable internet connection and suitable electronic device to access and participate in the Preparation Offering. 

3. Referral payment

• If you have applied through an education agent or representative, we may pay a commission for your enrolment in the Preparation Offering to this agent or representative.

4. Registration and payment 

• Your enrolment is not complete and your position in the Preparation Offering is not secure until you have paid the fees for the Preparation Offering in full and in cleared funds.

5. Refunds

• You may receive a full refund if you have not logged into the Preparation Offering within 7 days of enrolling. At all times however, a refund in the circumstances described above is at the sole discretion of IELTS Online and may depend on the reasons submitted by you for your failure to log into a Preparation Offering. You may request a refund in writing by email to ieltsonline@mq.edu.au.
• In the event of severe technical difficulties on the part of IELTS Online that prevent access for more than 5 days, an extension in access time to the Preparation Offering will be provided to you.
• You will receive a full refund if you have been unable to access or use a Preparation Offering properly due to technical difficulties in the IELTS Online systems for the duration of your access time in the Preparation Offering. However, refunds will not be given if the difficulties in accessing a Preparation Offering is due to incompatibility with your computer system.
• IELTS Online will notify you by email that a refund has been approved, within 7 days of approval. All refunds approved by IELTS Online will be paid within 30 days of receiving a complete written request from you with all supporting documentation.
• Nothing in these Terms operates to limit or prevent you from taking action under Australia’s consumer protection laws. 

6. Intellectual Property 

• Course materials may be provided to you as part of undertaking a Preparation Offering (Materials).
• You acknowledge and agree that all right, title and interest (including intellectual property rights) in the Materials  vest in and remain the property of IELTS Online, its licensors and any nominated third party (as noted on the Materials) at all times.
• You must not reproduce or communicate any part of the Materials or assessments (where applicable) in any manner without our prior written consent.
• The IELTS Online site may contain links to third-party sites, content or services that are not owned or controlled by IELTS Online. IELTS Online is not responsible for examining or evaluating the content or accuracy. Any use of such third-party sites may be governed by the terms of service and privacy policy applicable to the corresponding third party. IELTS Online disclaims any responsibility or liability related to your access or use of any third party sites.

7. General

• To the extent permitted by law, IELTS Online will not be liable for any costs, expenses or losses incurred by you arising out of, or related to, your enrolment or participation in a Preparation Offering or your visit to the IELTS Online site.
• These Terms may be altered, varied or replaced by IELTS Online from time to time, in its sole discretion. We will give you 7 days’ notice of any such alteration, variation or replacement, at which time you will have 14 days to notify us of your intention to terminate this agreement and, if you have not yet accessed your Preparation Offering you will receive a full refund of the Fees paid.
• These Terms are governed by the laws of New South Wales and the parties submit to the non-exclusive jurisdiction of the Courts of New South Wales, Australia.